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1.
Where to buy a SnetFone prepaid card?
SnetFone
prepaid cards are available at SnetFone
card distributors in HCMC, Ha Noi and other provinces
or at any branches of Saigon Post and Telecommunications
Service Corporation (SPT). |
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| 2.
Can I become a distributor for SnetFone
prepaid cards? How about your policies and requirements? |
You may contact SaigonNet at (08) 4.040.126 in HCMC
or (04) 5.182.386 in Ha Noi or e-mail: sgn@saigonnet.vn
for further information. Your cooperation is greatly
appreciated . |
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| 3.
What are the call rates for SnetFone
service? |
You can view call rates in detail by accessing the Webpage
http://snetfone.saigonnet.vn then click on "Call
Rate" button. |
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4.
Do I have to pay for anything else besides the
SnetFone call charge? |
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SnetFone
is a value-added service on the Internet. So, you shall
pay for the Internet access fee and local telephone
charge besides the Internet phone call charge. |
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| 5.
I live in Dong Thap, can I use the
SnetFone service? |
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With
a SnetFone prepaid card, you can use the service at
any computer connected to the Internet in 61 cities
and provinces throughout Viet Nam. |
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6.
When I download SnetFone
Dialer to be installed in my computer, it sends an error
message saying no software installation? |
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The
problem arises in two cases. 1) Your computer has no
sound card. 2) There are errors in the sound card driver.
You should contact the computer seller for the sound
card or driver . |
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| 7.
Sometimes my SnetFone
calls are interrupted. Why? |
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We
recommend you use the Internet telephone service with
the connection speed at 33.6 Kbps and over. When your
call is interrupted, please check your computer operations
including the Internet connection speed and other running
applications. If you have closed all applications but
the connection speed is still lower than 28.8 Kbps,
then you should reconnect or restart the computer. |
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| 8.
Where to contact if I need further information
on the SnetFone service? |
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You
can make direct contact with us at:. |
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HCMC: IP Telecom Center
(IPT)
- Address: 279A Hai Ba TRung Street,
District 3, HCMC
- Telephone: (08) 4.040.123 - 4.040.127
- E-mail: sgn@saigonnet.vn
Ha Noi: IPT Branch
- Address: 64 Le Van Huu
Street, Hai Ba Trung District, Ha Noi
- Telephone: (04) 9.434.484
Dong Nai: IPT Branch
- Address: 32 Quoc Lo 1 Street, Bien Hoa City, Dong Nai
- Telephone: (061) 947.911
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Please
send your feedback to : sgn@saigonnet.vn |
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